Conflict and collaboration. Risk-taking and innovation. These ideas exist in a close relationship with one another. You cannot achieve growth without discomfort, so why do we so frequently reject our difficult emotions in favour of false positivity? Susan David, psychologist, TED Speaker & author ‘Emotional Agility’ Leading...
HBR’s ‘The surprising power of questions’ identifies four different types of questions, and it turns out one of them is more powerful than any of the others. There’s one that: Improves connections, Builds relationships, rapport, and trust Helps to unblock learning opportunities And it’s the follow-up...
Leading and developing your team, moving them from average to high performing, making sure individuals are thriving. It’s quite a challenge, isn’t it? So where do you start? It’s a good question and it’s one of the reasons we love the simplicity of the three Cs: Clarity:...
By Juliet Hammond, Research and Data Analytics Lead It seems like there is some optimism in the air about the worst of the Covid-19 pandemic being behind us – although our friends in Australia are just beginning their long lockdown – it’s not over yet! But...
How are you? Three little words that can quickly open up a conversation and show you really are interested in the other person. Being stuck for words is something that hits most of us from time to time, especially when it feels like you’re about to...
Sounds simple, doesn’t it? But just like other so-called soft skills, empathy can be pretty hard to put into practice in real life. Especially when you’re feeling the pressure yourself. But it’s more important than ever for leaders to be empathetic, as we face yet more...
The author of this oft repeated quote might be in doubt but the reason it endures is because it resonates. (The quote is often attributed to Albert Einstein, but that might not be the case). One of the perennial difficulties in life is that the things...
By Juliet Hammond, Research and Data Analytics Lead It’s a game of two halves now with Europe and the US beginning to open up post-pandemic, while our friends in Australia are heading in to lockdown… There’s more thinking about the new normal for workers, and a...
It’s hard to imagine a top-flight sports team neglecting group training in favour of individual coaching and still expecting to win. So why do we expect that from our teams in the workplace? It’s long been our view that leaders need to focus on the collective...
The old complaint about organisations ‘working in silos’ can still be heard echoing through the (virtual) corridors of many workplaces. But instead of spending time and energy breaking down silos, there is another way. It’s a ‘network of teams’ or ‘teams of teams’, or you might...